Call Centre Management Training
This course develops managerial skills for running efficient call Centre operations. It focuses on performance metrics, customer experience management, workforce planning, and quality assurance.
Course requirements
- Proficiency in spoken and written English
- Experience in customer service or call centre roles
- Interest in operational management
In This Course, you will learn how to
- Optimize call centre workflows
- Monitor and interpret performance metrics
- Improve customer service quality
- Manage call centre teams effectively
- Implement quality assurance processes
Frequently Asked Questions
Who is this course for?
Call Centre supervisors and managers..
Does it cover performance measurement?
Yes, key call Centre metrics are included..
Is customer experience addressed?
Yes, service quality improvement is emphasized. .
Can it improve team productivity?
Yes, operational efficiency strategies are taught. .
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₦45,000
- Assess to course materials
- Assess to assessments
- Course certificate
- Assess to student management Portal
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